My order was shipped quickly and well packaged. I ordered 2 products, 1 of which was a gift. I had asked for an extra information card. My order arrived neatly in a giveaway box, Leafie in a tissue paper and with an extra card. Plus a nice large closing sticker. Super. There was a small misunderstanding, Jan Willem took care of this immediately. Top service. I will definitely order here more often! Fun and unique products.